QUEENPH Privacy Policy

At QUEENPH, we treat your privacy and personal information with care. This policy explains how information may be collected, used, shared and protected when you access our website, manage your account, use our services or contact support. By continuing to use the platform, you acknowledge the practices described here. We apply appropriate safeguards to account, payment and transaction information, while processing personal data for account access, verification, service delivery, security and responsible participation by eligible adults aged 21 and above.

1. Information We Collect

QUEENPH collects information needed to operate account services, support payments, complete verification and maintain a safer platform. The information requested may depend on the service you use, the transaction involved and any applicable verification requirement. We seek to handle information fairly and only for clear, lawful purposes.

1.1 Personal Information

When you register or use account-related services, we may request or receive the following information, where relevant:

• Full name and date of birth
• Email address and mobile number
• Address and postal code
• Identification document details for verification
• Payment details, such as a bank account or mobile wallet information

1.2 Information Collected Automatically

When you browse or use the website, certain technical and activity information may be recorded automatically, including:

• IP address and browser details
• Device information and operating system
• Cookies and similar tracking technologies
• Site usage information and click activity
• Transaction records and gaming activity

2. How We Use Information

QUEENPH uses collected information to provide and improve account, gaming, payment and support services. We aim to use personal information for transparent and legitimate purposes connected with operating the platform, protecting users and meeting applicable requirements.

2.1 Core Uses

• Create, maintain and manage your account
• Verify your identity and confirm age eligibility
• Process deposits, withdrawals and other payment requests
• Provide gaming services and record relevant transaction or settlement activity
• Respond to customer support requests

2.2 Additional Uses

• Improve our services and develop useful platform features
• Send information about promotions or bonus opportunities where permitted and relevant
• Detect fraud, prevent abuse and strengthen platform security
• Meet legal, verification and risk-control requirements
• Understand user needs and improve the overall experience

3. Sharing and Disclosure of Information

QUEENPH does not sell, rent or exchange your personal information for commercial purposes. We may share relevant information in limited situations when it is needed to operate the platform, process a request, provide support, protect account security, investigate suspected misuse or meet a lawful requirement.

3.1 Service Providers

We may share relevant information with trusted third-party providers that perform services for us, including:

• Payment processors and financial institutions
• Identity verification services
• Game platform and software service providers
• Customer support systems
• Marketing and analytics services

3.2 Legal Requirements

We may disclose your information in the following circumstances:

• When required by law or in response to valid legal proceedings
• When requested by an authorised government or regulatory body
• When necessary to protect our rights, property, users, or security
• When reviewing suspected fraud, abuse, or unlawful activity

4. Data Security

QUEENPH applies appropriate technical and organisational safeguards to protect personal and transaction information against unauthorised access, alteration, disclosure, loss, or destruction.

4.1 Technical Safeguards

• Protected transmission of data through secure connections
• Secure server environments and firewall controls
• Routine reviews of security systems and potential vulnerabilities
• Additional account verification options where available
• Protected databases and secure backup processes

4.2 Organisational Safeguards

• Employee access restricted according to role and operational need
• Confidentiality requirements and appropriate staff training
• Ongoing security awareness practices
• Incident response and service recovery procedures

5. Cookies and Tracking Technologies

QUEENPH may use cookies and similar technologies to improve browsing, remember settings, and tailor the website experience. Cookies are small text files stored on your device that help retain selected preferences and support website functions.

5.1 Types of Cookies

• Essential Cookies: Support features required for the website to operate
• Performance Cookies: Help us understand website use and performance
• Functional Cookies: Remember your selected settings and preferences
• Targeting Cookies: Help present advertising that may be more relevant to you

You can manage or remove cookies through your browser settings. Disabling certain cookies may prevent some website features from working as intended.

6. Your Rights

QUEENPH respects your rights and control over your personal information. Subject to applicable requirements, these rights may include the following:

6.1 Access and Correction

You may review and update certain personal details through your account settings. To request a copy of your information or correct inaccurate details, please contact our customer support team.

6.2 Deletion and Processing Restrictions

You may ask us to delete your personal information or limit how it is processed. We may retain certain records when required for legal, security, fraud-prevention or transaction-related purposes.

6.3 Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

6.4 Marketing Opt-Out

You may stop receiving promotional emails and other marketing messages at any time by using the unsubscribe option included in the communication.

7. Data Retention

QUEENPH retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including account, payment, security and applicable legal requirements. When information is no longer needed, we take appropriate steps to delete or anonymise it securely.

8. Privacy of Underage Persons

QUEENPH is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we learn that an underage person has submitted information, we will take appropriate steps to remove it.

9. International Data Transfers

Your information may be stored or processed on servers located in countries with data protection laws that differ from those in the Philippines. Where such transfers occur, we apply appropriate safeguards consistent with applicable requirements.

10. Updates to This Policy

QUEENPH may revise this Privacy Policy when our practices, services or applicable requirements change. Updates will be published on this page together with a revised “Last Updated” date. Please review this policy periodically to stay informed.